Extra coverage shifts are used when a client requests additional employees beyond the standard agreed-upon staffing. These requests may arise due to events, increased foot traffic, or other temporary needs.
Before You Begin
Ensure that extra coverage shift rates have been established in the Contract Prices section for the client requesting additional staffing.
Steps to Add an Extra Coverage Shift
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Navigate to the Schedule module.
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Select Schedule, then choose the Branch and the Client Account.
If the Shift Does Not Yet Exist:
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Double-click on the schedule to create a new shift.
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Enter all required shift details.
If the Shift Already Exists:
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Locate the shift in the schedule.
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Double-click to open the shift details.
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Check the “Extra Coverage Shift” box.
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Choose how you want to bill the client for the extra coverage:
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Invoice Normal Rate
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Invoice Extra Coverage Rate (based on the rate set up in Contract Prices)
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Click Save Shift.
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Don’t forget to assign an employee to the shift.
